Frequently Asked Questions

Yes. Each set is made to order for the selected vehicle make, model, generation and year. Please review the product fitment information before ordering.

Stainless Steel has a brushed metal appearance. Matte/PRO has a matte finish with logo-focused illumination. Product options and images show the finish and lighting configuration for each listing.

Many products support a selected logo, inscription or LED color. Available options depend on the product and vehicle; please confirm the available choices on the product page before ordering.

Installation method varies by product and vehicle. Mount the product only on a suitable flat metal threshold area, and make the electrical connection according to the supplied instructions. If you are uncertain, we recommend professional installation.

No. The product should be mounted only on a suitable flat metal threshold area prepared according to the supplied instructions. Fitment and installation requirements vary by vehicle.

Products are made to order. Production takes 9–12 business days after payment. DHL/UPS shipping typically takes 7–12 days after dispatch. Tracking information is provided after shipment.

Tracking becomes available after shipment. The first carrier update may require some time to appear.

A full-refund cancellation is available within 12 hours after ordering. After 12 hours, cancellation may include a 30–40% deduction for production costs already incurred, depending on the manufacturing stage.

A verified lost shipment, transit damage, manufacturing defect, non-working product or incorrect or mismatched order qualifies for a free replacement. Customers should report an issue within 7 days. If a replacement is unavailable, a refund is provided. This notification request does not limit mandatory consumer rights.

Change-of-mind returns are not accepted for correctly manufactured made-to-order products. Please check your vehicle and selected specifications before approving the order.

The warranty lasts 12 months from delivery and covers verified manufacturing defects affecting LED components or wiring. The customer pays only the shipping cost to send the defective product to us. If the warranty claim is confirmed, repair or replacement is free, and we pay shipping of the repaired or replacement product back to the customer. Free replacement does not include the customer’s initial shipment to us. Mandatory consumer rights remain unaffected.

Email us at leddoorsills@gmail.com or call/WhatsApp +380 93 560 2673. You can also use our Contact Us page.