Custom-Made Products

Every illuminated door sill set is made to order for the customer’s approved vehicle and specifications. Because each product is manufactured individually, finished sets are not kept in stock.

Order Cancellations

You may cancel your order within 12 hours of purchase for a full refund.

If you request cancellation after 12 hours, production may already have started. We reserve the right to deduct the production costs already incurred. This deduction is typically 30–40% of the order value, depending on the manufacturing stage.

Returns and Change of Mind

We do not accept returns or provide refunds because you changed your mind or selected incorrect vehicle, model, generation, dimensions, logo, inscription or LED-color specifications. These restrictions apply because each product is made specifically for the approved order and cannot normally be resold.

Verified Order Issues

Free replacement support applies when an order:

• is lost during shipping;
• arrives damaged;
• has a manufacturing defect;
• does not work correctly;
• differs from the approved order; or
• contains an incorrect item.

Please contact us within 7 days of delivery, or within 7 days after the expected delivery date for a potentially lost shipment, so we can investigate the issue promptly. This notification request does not limit any mandatory consumer rights that apply in your country.

Photos, video, packaging photos and the shipping label may be requested where relevant.

Once the issue has been verified, we will manufacture and ship a replacement free of charge. If we are unable to manufacture or deliver an appropriate replacement, a refund will be issued.

Warranty

All LED door sills are covered by a 12-month warranty starting on delivery against verified manufacturing defects affecting LED components or wiring. The customer pays only the shipping cost to send the defective product to us. If the defect is confirmed as covered, repair or replacement is free, and we pay shipping of the repaired or replacement product back to the customer. Mandatory consumer rights are not limited.

Refunds

Refunds are available when:

• the order is canceled within the applicable cancellation period;
• a partial refund is approved after production has begun;
• we are unable to manufacture the product;
• we are unable to deliver the order or provide an appropriate replacement; or
• a refund is required by applicable consumer law.

Approved refunds are returned to the original payment method and may take additional time to appear depending on the bank or payment provider.

For complete instructions and claim requirements, see our Returns & Exchanges Policy.

Nothing in this policy limits any mandatory consumer rights available under the laws applicable to the purchase.