Returns & Exchanges
Every LED Door Sills set is manufactured for the customer’s approved vehicle and specifications. This page explains cancellations, replacements and refunds.
Policy details
Every illuminated door sill set sold by LedDoorSills.com is made individually for the customer. We manufacture each order according to the selected vehicle, model, generation, number of doors, dimensions, logo, inscription, LED color, and other approved specifications.
Because our products are made to order, we do not keep finished sets in stock.
You may cancel your order within 12 hours of purchase for a full refund.
To request a cancellation, email leddoorsills@gmail.com and include your order number.
If you request cancellation after 12 hours, production may already have started. In this case, we reserve the right to deduct the production costs already incurred. This deduction is typically 30–40% of the order value, depending on the manufacturing stage.
We do not accept returns or provide refunds because:
These restrictions apply because each product is manufactured specifically for the approved order and cannot normally be resold.
Standard exchanges for a different vehicle, model, size, logo, inscription, or LED color are not available.
If we manufactured or shipped an item that differs from the specifications approved for your order, we will produce and ship a correct replacement at no additional cost.
Please contact us within 7 days of delivery if your order:
Email leddoorsills@gmail.com and include:
Please do not install, modify, repair, or discard the product or its packaging until we have reviewed the claim.
Once the issue has been verified, we will manufacture and ship a replacement free of charge. If we are unable to manufacture or deliver an appropriate replacement, a refund will be issued.
The 7-day notification request helps us investigate shipping damage and production issues promptly. It does not limit any mandatory consumer rights that apply in your country.
If your parcel has not arrived by the expected delivery date, please contact us within 7 days so that we can open an investigation with the shipping carrier.
If the carrier confirms that the shipment was lost, we will manufacture and ship a replacement at no additional cost.
A shipment is not considered lost while it is delayed, awaiting customs clearance, or still moving through the carrier’s network.
The customer is responsible for checking all vehicle information, measurements, inscriptions, logos, colors, and other selected options before submitting or approving the order.
We manufacture the product according to the information and specifications approved by the customer. A product made correctly according to those specifications is not considered defective or incorrect.
Refunds are available only when:
Approved refunds are issued to the original payment method. The customer’s bank or payment provider may require additional time to display the funds.
All LED door sills are covered by a 12-month warranty starting on delivery against verified manufacturing defects affecting LED components or wiring. The customer pays only the shipping cost to send the defective product to us. If the defect is confirmed as covered, repair or replacement is free, and we pay shipping of the repaired or replacement product back to the customer. Mandatory consumer rights are not limited.
For cancellation, replacement, damage, defect, or delivery claims:
Email: leddoorsills@gmail.com
Phone / WhatsApp: +380 93 560 2673
Please include the order number in every request.
Nothing in this policy limits any mandatory consumer rights available under the laws applicable to the purchase.
Need more help?
We’ll review your vehicle and design details and reply by email. If you selected Custom logo, attach your artwork directly to our reply.
