Confirm the Flow order
If the badge lights but the phone control does not respond, record those as two separate observations. The product listing offers app-controlled Flow RGB and states that no handheld remote is supplied. A static colour is a different selection.
The listings do not establish one app name, supported operating-system version or reset sequence for every order. Check the order confirmation, supplied instructions, product link and any controller label before changing phone settings.
Record the step that fails
- Note whether the app opens and where the supplied setup procedure stops.
- Record whether the app shows a device identified by the instructions, and whether a requested control changes the phone while the badge stays unchanged.
- State whether control worked before, what changed, and any error message exactly as shown.
Do not select a nearby device because it appears in a list. Keep device identifiers and account details private.
Give support usable details
Send the phone model, operating-system version, app name and version where available, app source, order number, Flow selection and a photo of the relevant instruction page or visible controller label. With the car safely parked, a short screen recording and separate view of the lit badge can show the requested action and result. Do not handle exposed wiring to make the recording.
Do not install unrelated lighting apps, try an unconfirmed reset, change power connections or replace hardware from a generic tutorial. Ask LDS support to confirm the app and procedure for the order. If the badge has no light, only part of the design illuminates or operation is intermittent outside app commands, report that as a separate symptom.
View the GMC LED License Plate Badge and contact LDS support with the complete record.
