Use the policy notice window
The current Refund Policy applies to LED License Plate Badges and LED Door Sills. Contact leddoorsills@gmail.com within 7 days of delivery if the badge arrives damaged, has a manufacturing defect, does not work correctly, differs from the approved order or contains an incorrect item. For a potentially lost shipment, the policy asks you to contact support within 7 days after the expected delivery date.
Put the order number in one written request and keep the order history, description and evidence together. The notice request does not limit mandatory consumer rights that apply in your country.
Preserve and document the condition
- Keep the badge, packaging, wiring, screws, caps and instructions together while support reviews the claim.
- Photograph the full badge and close views. Add packaging and shipping-label photos when delivery damage applies.
- For a wrong item, photograph the delivered artwork or label and the order confirmation showing what you approved.
- Do not open the plastic body, replace a wire, drill a new hole or alter the supplied hardware while you wait for direction.
Match the remedy to the issue
The policy distinguishes a shipped item that differs from the approved order from a customer-approved specification that later proves unsuitable. It does not provide a change-of-mind return or refund for an incorrect vehicle, model, generation, dimensions, logo, inscription or LED-colour specification.
After a verified order issue, the policy says the company will manufacture and ship a replacement free of charge. If it cannot manufacture or deliver an appropriate replacement, it will issue a refund to the original payment method.
The policy gives badges a 12-month warranty from delivery for verified manufacturing defects affecting LED components or wiring. The customer pays shipping to the company; for a covered defect, repair or replacement is free and the company pays return shipping. Mandatory consumer rights remain available.
Read the current Refund Policy, contact page and product listing before sending anything back.
